Klarna's AI Replaces 700 Agents

Perplexity Partners with ElevenLabs for AI-Generated News Podcast

Perplexity has launched an innovative podcast, Discover Daily, which summarizes trending news in just 3-4 minutes using AI-generated content and synthetic voices, quickly rising to the top 200 news podcasts. Leveraging ElevenLabs' technology, it transforms Perplexity's trending news into fully-produced episodes, featuring a voice as calming as David Attenborough's, though it notably omits its AI-generated nature.

Why it matters: Discover Daily introduces a fresh way of crafting news podcasts entirely with AI, challenging traditional formats and setting a precedent for personalized content creation.

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Mistral AI Challenges OpenAI with New Releases and Microsoft Partnership

Mistral, a French AI startup, is directly challenging OpenAI's dominance with its new offerings: Mistral Large and Le Chat. Armed with a fresh partnership with Microsoft, Mistral is positioning its AI models, including the multilingual and reasoning-capable Mistral Large, as formidable competitors to OpenAI's GPT-4 and ChatGPT. The collaboration will see Mistral's technology integrated into Microsoft's Azure AI platform, enhancing its commercial viability and accessibility. This move comes as a strategic play by Microsoft, diversifying its AI investments amidst antitrust concerns with OpenAI.

Why it matters: This development underscores a growing trend of diversification and competition in the AI field, challenging OpenAI's market position and encouraging broader access and innovation in AI technologies.

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Google Crafting Playable Video Games from Images

Google’s DeepMind has just revealed Genie, an AI breakthrough capable of creating interactive video games from mere images or prompts, leveraging a groundbreaking 200,000 hours of unsupervised video game footage. This AI, unlike any before, autonomously understands game dynamics, identifying heroes and gameplay mechanics without explicit instructions. Using advanced technologies like Latent Action Models and Video Tokenizers, Genie can transform a single image into a fully interactive game environment.

Why it matters: Genie represents a significant leap towards the democratization of game development, offering the potential for anyone to create complex, interactive digital environments without prior coding or game design experience.

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AI Chatbots Fall Short in Election Information Accuracy Test

A comprehensive evaluation by the AI Democracy Project, involving 40 experts, has revealed significant inaccuracies in election-related responses from leading AI Large Language Models (LLMs) like GPT-4, Gemini, Claude, Llama 2, and Mixtral. Over half of the answers across all tested LLMs were found to be inaccurate or biased, with around 40% being potentially harmful. Specifically, Gemini, Llama 2, and Mixtral exhibited over 60% inaccuracy in their responses. Even GPT-4, which performed relatively better, still provided incorrect answers to one in five questions.

Why it matters: As the largest election year in history approaches (elections in over 50 countries), the study highlights a critical gap in AI chatbots' ability to provide reliable, unbiased information to voters, posing a significant challenge to the integrity of global democratic processes.

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Tumblr and WordPress to Supply User Data to AI Giants Amid Privacy Concerns

Automattic, the parent company of Tumblr and WordPress, is set to sell user data to AI titans OpenAI and Midjourney, echoing Reddit's prior $60M deal. However, controversy has sparked due to an internal leak suggesting that initial data scrapes, intended for AI training, inadvertently included private user content. While Automattic has yet to confirm if this sensitive data was shared, the revelation has led to internal unease and staff removing personal content from their accounts. In response, Automattic plans to implement a user opt-out feature next week, mirroring a similar move by Squarespace last year, aiming to give users control over their data's use in AI training.

Why it matters: This development raises significant questions about data privacy and consent, spotlighting the delicate balance between leveraging user-generated content for AI advancements and respecting individual privacy rights.

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Klarna's AI Revolutionizes Customer Support, Replaces 700 Agents

Klarna has dramatically transformed its customer service operations by deploying an AI assistant, powered by ChatGPT, which handled 2.3 million conversations, effectively doing the job of 700 full-time agents. This AI breakthrough not only maintained customer satisfaction levels but also expedited issue resolution by 7 times and reduced repeat inquiries by 25%. Operating 24/7 in over 35 languages, this AI assistant is predicted to enhance Klarna's profits by an additional $40 million in 2024.

Why it matters: This showcases a tangible example of how AI is reshaping the landscape of customer service, offering a glimpse into the future of work and the potential for AI to drive significant productivity gains and cost savings in the industry.

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Prompting Framework

Let’s get back to the basics with one of the simplest, but impactful prompting framework. A lot of my students have found success with this framework when prompting in reasoning engines.

Learn how to harness generative AI to supercharge your Sales and Marketing strategies. You’ll gain practical and actionable techniques that you can take into your own business to successfully operate with generative AI in effective and powerful ways.